FAQ

Everything people ask before their first ritual.

If your question isn't here, ask us directly — we'd rather over-explain than have you guess.

Before your first session

Do I need a consult first?: Yes. It's short, it's honest, and it's how we make sure needling is right for you before anything touches your skin.
How should I prepare?: Pause retinoids and strong exfoliants for five days, arrive with clean skin, and skip alcohol the night before.
Can I come on my lunch break?: Plan for around 95 minutes door to door. You'll leave flushed, so most people book for the end of the day.

Does micro-needling hurt?: We numb first. Most people describe warmth and a light vibration rather than pain, and deeper passes feel more intense than maintenance ones.
What's the LED and cryo part for?: Red light helps calm inflammation and supports repair; the cryo finish takes the heat out and leaves your skin cool and contoured before you go.

How long is the downtime?: Expect flush for 24–48 hours, tightness for a few days, and light flaking around day four to seven. Maintenance depth is gentler than remodeling depth.
When can I wear makeup?: After 24 hours for maintenance depth, and after 48 hours for deeper remodeling work.
When will I see results?: Glow within a week or two. Real structural change lands between weeks four and twelve, and it compounds across a membership.

Which plan should I choose?: Reset ($197/month) is maintenance at low depth. Remodel ($277/month) is for texture, scars and pigment. If you're correcting first, start on Remodel.
Can I pause or cancel?: Yes — pause or cancel with two weeks' notice. We'd rather you keep the rhythm honest than force a session you don't want.
Can I add my décolleté?: Full décolleté is +$75/month on either plan. Reset members can also add a single Remodel session for +$80.

Still wondering

No pressure and no script. Send a note and we'll answer it plainly.